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General terms and conditions for tasting room and arrangements

General terms and conditions for tasting room and arrangements

Artikel 1 – Visiting conditions


1.1 Visits


The start and end time of a package will be recorded in the reservation confirmation. If an Arrangement or Activity needs to be adjusted because a participant or group of participants does not arrive on time, the end time in connection with the planning of the Brouwhoeve will be maintained. De Brouwhoeve is not liable for any damage if the Activity or Package cannot take place because a participant or group of participants is not present at the agreed starting time.

Smoking is not allowed in the Tasting Room and all buildings on the grounds of the Brouwhoeve are not allowed during the excursion.

Dress-up parties are not allowed in the Tasting Room and during the excursion.

Filming is not allowed during the excursion.

During the excursion, the visitor must behave in accordance with the legal standards, in particular with regard to public order, good morals and the rules of decency that apply with regard to the nature of the activity visited. The visitor is also obliged to follow the instructions given by the staff of Brouwhoeve.

A visitor who makes a reservation for others, commits himself to impose the obligations for a visitor from these visiting conditions also on others.

Dogs and other (domestic) animals are not allowed on the grounds and buildings of the Brouwhoeve because of the hygiene in the brewery.

1.2 Accessibility

Disabled people, unfortunately the Brouwhoeve is not accessible to them. Persons under the age of 18 are also not allowed on the Brouwhoeve.


1.3 Alcohol consumption


Alcoholic beverages only for persons aged 18 years and over.

Identity card mandatory

1.4 Liability

Parents or supervisors of children are at all times responsible for and accountable for the behaviour of the children they bring with them. Teachers and supervisors of groups are responsible and accountable for the behaviour of their supervised group members.


1.5 Prices

The Tasting Room of Brouwhoeve is entitled to change its prices.


Artikel 2 – Payment and cancellation conditions for excursions


2.1 Betalingsvoorwaarden

Payment is only made by prepayment via iDeal, Visa or MasterCard.


2.2 Cancellation policy

If a package is cancelled and has already been paid for, we offer a voucher. This voucher will be sent by e-mail and can be used to pay the value of the already paid amount for an additional package online.


Artikel 3 – Website conditions

By visiting and using this website, you agree to the following terms and conditions. If you do not agree to the terms, please do not use this website. This website is only intended for visitors over the age of 18. You hereby declare that you are 18 years of age or older. This Brouwhoeve website is intended for personal use by private consumers.


Artikel 4 – Liability and property law


4.1 Liability

Brewery Brouwhoeve composes the content of this site with great care. However, brewery Brouwhoeve does not give any guarantees for the content of the information and its topicality and correctness. Brewery Brouwhoeve is not liable for any errors or inaccuracies that may occur or for the consequences of the use of the information provided. Brewery Brouwhoeve is not liable for information provided by third parties, including visitors, to brewery Brouwhoeve for inclusion on this website. Brewery Brouwhoeve is not liable for any damage caused by the unavailability or inaccessibility of the website and the use of the website, including incorrect data processing.


4.2 Copyright

The content of this site is protected by copyright. These rights are owned by Brewery de Brouwhoeve. It is not permitted to copy this site or any part of it without written permission from De Brouwhoeve.


4.3 Brands

All brands on this site are the property of Brouwhoeve, unless otherwise indicated. Without written permission from Brouwhoeve, it is not permitted to use these brands.


4.4 Hyperlinks

This website might contain links to internet sites that are offered and managed by third parties, and over which Brouwhoeve has no control. The links do not imply, directly or indirectly, that Brouwhoeve has reviewed or approved the content of the sites managed by third parties or that there are associations or sponsorship relationships between Brouwhoeve and third parties, unless this is explicitly stated. Brouwhoeve is not responsible for and accepts no liability for the content or information of websites to which viewing via links on websites from or to Brouwhoeve has been made possible. The use of links is at your own risk.


Artikel 5 – Privacy Policy

If you enter data, you guarantee that the data are entered correctly. By entering personal data, you, as a customer, agree that the personal data will be stored in the customer administration. De Brouwhoeve takes great care with the handling of customer data. Your data will be used to execute the agreement and to make interesting and appropriate offers if required. Your data will not be passed on to third parties without your permission, with due observance of the applicable laws and regulations. You have the right to inspect and correct your personal data. Please address any requests for access to or removal of your personal data to Brouwhoeve.


5.1 What is a cookie?

We use cookies on this website. A cookie is a small, simple file that is sent along with the pages of this website [and/or Flash applications] and is stored by your browser on your computer’s hard drive. The information stored in it can be sent back to our servers on your next visit.

Algemene voorwaarden webshop

1. Applicability of these terms


1.1 Welcome to the website of Brouwhoeve. These General Terms and Conditions together with the Disclaimer on our website (www.brouwhoeve.es) apply to all our offers and the purchases you make as a consumer via the Website.


1.2 Before you make a distance purchase through the Website, you will be asked to agree to these terms and conditions. If you do not accept these conditions, you will not be able to purchase products through the Website.


1.3 These General Terms and Conditions are made available to you in such a way that you can easily store them on a durable data carrier. At your request, these general terms and conditions will be sent to you electronically or otherwise free of charge.


1.4 We recommend that you print and save a copy of these terms and conditions or save a digital copy. We may amend these terms and conditions from time to time. When placing a new order, the then current version of these terms and conditions will apply. Please consult the then current version of these terms and conditions for each order.


2. Identity of the entrepreneur and contact details


2.1 Brouwhoeve hereinafter referred to as "we" or "Brouwhoeve" established in Benissa. Registered at the Registro Mercantil in Alicante.


Registro Mercantil: Tomo 3163, Hoja A-105277, Folio 11, Libro 0, Inscrip. 3


Address: Avenida l'Alcúdia 33, local 3, 03720 Benissa (Alicante, Spain)

VAT-number: ES B54214150





3. Our Products


3.1 In order to order articles, you must be at least 18 years old. The person who receives the articles must also be at least 18 years old (see article 5.3).


3.2 The current prices of our products can be found on the Website. The prices are inclusive of VAT, unless stated otherwise. Delivery costs will be charged, depending on the number of products you order. The delivery costs and any additional costs are mentioned on the website. If you do not agree with the delivery costs and/or the total amount, you can cancel the order procedure. If you complete the order procedure, you will owe the total price including delivery costs.


3.3 During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates or other statutory regulations or provisions. Contrary to the previous paragraph, we may offer products or services whose prices are subject to fluctuations in the financial market and over which we have no control, at variable prices.


4. Formation of the agreement and payment


4.1 The agreement is concluded as soon as we receive your order via the order form on the Website and you meet the conditions. During the ordering process you can check the data and correct any input errors. Please read and check each page of the ordering process before clicking on it. It is possible to order several products at the same time. We are entitled to refuse orders for products with different delivery times.


4.2 The payment options are listed on the order pages. The general terms and conditions of the payment service provider apply to the payment process.


4.3 Upon conclusion of the agreement, the amount due will be charged. You cannot assert any right to the execution of the order or service(s) in question and/or any compensation, before we have received the payment.


4.4 After receipt of your order, we will send you a confirmation e-mail (the "Confirmation e-mail"). You can print and save the confirmation email. If you do not receive a Confirmation Email within one working day after you have completed the order form on the Website, no agreement has been reached and we ask you to contact us using the contact form on our Website.


4.5 We may - within the legal framework - inform ourselves whether you are able to fulfil your payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance contract. If on the basis of this investigation we have good reasons not to enter into the agreement, we may refuse an order or request or attach special conditions to the execution.


4.6 The following applies to all products on the Website: available while stocks last. If we no longer deliver the product, we reserve the right to cancel the purchase; if this situation arises, we will inform you.


5. Aflevering/ Afhalen


5.1 The place of delivery is at the address in the Netherlands that you have indicated to us in the order form on the Website. Brouwhoeve does not send articles to a PO Box or a freepost number.


5.2 We strive to ship the order as soon as possible after payment has been received. If the items are in stock, the order will be shipped within 5 working days. The delivery is carried out by a postal or courier company. Around extra busy periods such as holidays, different delivery times may apply. We are not liable for delays in delivery or incorrect delivery by the postal or courier company, they use their own conditions to which we are bound.


5.3 The person receiving the ordered product must be at least 18 years of age. The delivery person may ask for proof of identity. If no person of 18 years or older is present to receive the ordered product, the courier is entitled to refuse delivery of the product and / or later try again to deliver the product, without being obliged to do so.


5.4 If you choose to pick up the order at Brouwhoeve's shop, no shipping costs will be charged. Our address and opening hours can be found under Contact on this Website. In this case, please take a valid proof of identity with you so that we can check that you have actually purchased the product.


6. Herroepingsrecht voor consumenten


6.1 If you are a consumer, you can dissolve (revoke) the contract with regard to the purchase of a product during a reflection period of 14 days. We may ask you voluntarily to give us the reason for this; you are not obliged to give us the reason. If you exercise this right of withdrawal for consumers please send an e-mail to info@Brouwhoeve.es or (registered) letter (see address in Article 2.1). In your letter, state in any case: name, address of place of residence, order number and, if applicable, the reason for revocation.


6.3 After receipt of your letter, Brouwhoeve will contact you to make arrangements regarding the return of the products. The costs of returning the products will be borne by the consumer. The item must be returned in good condition. This means that the article must be complete, unused, undamaged, unworn and beer uninterrupted. If possible, the article is still in its original packaging. In addition, it must be possible to show the receipt or invoice.


6.4 Returns must be made as soon as possible, but in any case within 14 days after we have made arrangements with you in this respect. The following products and services are excluded from the right of withdrawal:


sealed products which are not suitable for return for reasons of health protection or hygiene and of which the seal is broken after delivery, e.g. Brouwhoeve beer bottles and Brouwhoeve casks.

products manufactured to your specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by you, or which are clearly intended for a specific person.

Gift vouchers cannot be returned.

other products and services referred to in Section 6:23 of the Civil Code.


6.5 It is possible to exchange clothes for another size. Exchanging clothes is possible in the Brouwhoeve shop. There you can exchange the product for another size if we have it in stock.


7. Gevolgen van terugzending resp. herroeping


7.1 If you return a product to us because it is defective, we will send you a replacement product at no further cost. In that case you will not receive the purchase price and shipping costs of the original product.


7.2 If you cancel (dissolve) the agreement in accordance with article 6 and do not wish to receive, refund or credit a replacement product, we will refund or credit the purchase price paid by you, including any delivery costs and other amounts that you have paid us for the product in question returned to us, after we have received the necessary information and the products in good order.


7.3 For the method of refund we will contact you, unless we use the same means of payment as you have used for the refund.


8. Intellectual property rights


8.1 The content of this Website, the data, images, sounds, texts and combinations thereof, apps and other software are protected by copyright, trademark and database rights. These rights are vested in Brouwhoeve or the relevant rights holder.


8.2 You may only use this Website in accordance with the purpose of these terms and conditions. Without prior written permission from Brouwhoeve, it is not permitted to reproduce, copy, reproduce, create derivative works or exploit in any way any part of this website.


9. Liability


9.1 E-mails and other information sent via the Internet are intended exclusively for the addressee. Use of this information by others than the addressee is not permitted. Brouwhoeve is not responsible for the correct and complete transmission of the content of sent e-mails or for their timely receipt.


9.2 Images on this Website are for illustrative purposes only. While we make every effort to display the colours accurately, we cannot guarantee that your display will display the colours correctly. Obvious mistakes or obvious errors in the offer do not bind us.


10. Vrijwaring


10.1 By using the Website, you indemnify Brouwhoeve against all claims relating to your failure to comply with these terms and conditions.


11. Final clauses


11.1 Complaints about the execution of the agreement can be submitted to us in full and clearly described form via the contact form on this website within a reasonable period of time after you have discovered defects in the delivered product or the delivered service.


11.2 Articles 6 and 7 shall not apply if the Purchaser is acting for purposes related to his trade, business, craft or professional activity.


11.3 Brouwhoeve may transfer the rights and obligations under the agreement with you to a third party.


11.4 All our offers and agreements are exclusively governed by law.

You must be 18 years of age or older to visit this site.

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